1. Who we are and what this covers
DomeLabs Group LLC is an Illinois limited liability company based in Chicago, Illinois, United States. We operate domelabs.co, our company website, and four brands, each with its own website and policies: LawDome (lawdome.com) for law firms, WealthDome (wealthdome.co) for wealth management and CPA firms, DentistDome (dentistdome.com) for dental practices, and MedspaDome (medspadome.com) for med spas. We currently serve and market to customers in the United States. In this policy, “DomeLabs,” “we,” “us,” and “our” refer to that company.
This policy addresses personal information handled for domelabs.co and the inquiries and correspondence that come through it. Personal information means information that identifies a person or can reasonably be linked to them.
Each brand’s privacy policy addresses its own website, business inquiries, free-homepage walkthroughs, customer relationships, and support. When we process information on a client business’s instructions, that business’s privacy notice and the applicable service and data-processing agreements also matter. This policy does not replace a brand’s policy or a client business’s notice.
2. Information we collect
The information involved depends on the details you choose to provide. Sources include you, colleagues or people arranging a meeting with you, your organization, and the service providers involved in that interaction.
When you send the contact form, it is delivered to the DomeLabs platform, where your details and message are saved for our team and can be included in internal notifications and an acknowledgment email.
- Contact and business details: your name, email address, organization, phone number if you choose to give one, the topic you select, and the content of your message or correspondence. The contact form also sends the address of the page it was sent from.
- Meeting information: audio, transcripts, notes, summaries, and participant details associated with a recorded or transcribed call or meeting.
- Technical information: network requests can include an IP address, browser and device information, requested page, referral information, timestamps, and error or security information. Hosting and connected services can process this information to deliver and protect the website.
3. How we use information
We use information for the interaction or business purpose for which it is collected, including to:
- Answer inquiries, communicate about our company, brands, and services, and provide support.
- Operate and troubleshoot the website and connected services, prevent misuse, and investigate security issues.
- Use meeting recordings or transcripts for internal training, meeting notes, and follow-up summaries.
- Send promotional communications to subscribers, customers, and people who inquire about our services, where permitted.
- Meet applicable legal obligations, handle disputes, and enforce agreements.
4. Brand sites, client accounts, and DomeBook™
domelabs.co has no chat, booking, or free-homepage offer, and it sells nothing directly. Where a brand’s website offers those features, including DomeChat™ conversations and DomeBook™ appointments, that brand’s privacy policy describes the information involved.
Services are bought through a brand. Where DomeLabs products process information for a client business, including DomeChat™, DomeBook™, DomePortal™, and Lead Manager, the privacy policy of the brand the client works with and the client’s customer agreement cover that processing.
The client sign-in link opens the DomeLabs platform at app.domelabs.co. Information in a client account is covered in the same way.
The DomeBook™ Privacy Policy and Terms of Use, published on this site for the DomeBook™ app in the Zoom App Marketplace, cover that app and its calendar and video-meeting integrations.
5. Information collected for a client business
A business using our website, chat, booking, or intake services chooses the questions it asks and how its team handles the resulting inquiry. Depending on the connected services, submitted details can be stored in the platform, made available to the business’s authorized users, and included in email notifications.
For a request concerning information you submitted to a particular business, contact that business first. It is responsible for decisions about its intake and the services it provides. We can assist with requests concerning the data we process for it, subject to its instructions and our own legal obligations.
We provide these services as the business’s technology and marketing provider and process that information on its instructions. The business remains responsible for its own privacy notices and for the obligations that apply to it.
DomeLabs is not a law firm, investment adviser, broker-dealer, accounting firm, dental practice, or medical provider. Contacting DomeLabs does not by itself establish an attorney-client, advisory, tax, accounting, dentist-patient, or provider-patient relationship.
6. Calls, recordings, and transcripts
domelabs.co does not book calls, and walkthroughs and calls arranged through a brand are described in that brand’s privacy policy. If a conversation that starts here continues in a call or meeting, we may use Wispr to record or transcribe it for internal training, meeting notes, and follow-up summaries. Depending on the conversation, this information can include participants’ voices, names, business details, and the topics discussed.
Wispr processes meeting content to produce transcripts and summaries. Recording, transcription, and any related sharing are subject to applicable notice and consent requirements. This policy does not replace a meeting-specific notice or consent process, and attending a call is not, by itself, consent under this policy to recording or transcription.
If you have a concern about recording or transcription, tell us before the conversation begins so an alternative can be discussed. Please avoid sharing confidential client or patient records, credentials, or payment information during a call.
7. Promotional emails
We send promotional emails about our brands to subscribers, customers, and people who have inquired about our services. We do not use purchased contact lists or contact-enrichment services.
You can ask us to stop promotional emails by contacting the email address below or using the unsubscribe method provided in a message. Booking confirmations, account notices, and communications needed to provide a requested service are separate from promotional messages.
8. Who can receive information
Information can be made available to the people and providers involved in the relevant service. These include providers for hosting and storage, account authentication, payment processing, email delivery, AI-assisted responses, scheduling, video meetings, transcription, website analytics, and error monitoring.
The implemented platform integrations include Supabase for records, Clerk for account authentication, Stripe for billing, Amazon SES for email, and OpenAI for connected AI answers. Supported calendar and video integrations include Google, Microsoft, and Zoom. Hosting, media storage, and monitoring integrations include Vercel, Cloudflare, and Sentry. Which providers receive information depends on the feature and configuration; not every provider is involved in every visit or customer account.
Wispr is used for meeting recording or transcription. Google Analytics measures how this website is used. Microsoft Clarity provides optional masked session replay after a separate browser choice, as explained below. Advertising trackers are not connected.
We do not sell, rent, trade, or give our business contacts’ information to other businesses for their own direct marketing. Disclosures involved in providing services and advertising-related tracking are separate from selling or distributing contact lists.
We may also disclose relevant information to professional advisers, where required by law or valid legal process, to protect rights or safety, to investigate misuse, with your direction, or in connection with a business transaction such as a merger or sale, subject to applicable law.
If you follow a link to a separate website or use an independently provided service, review that provider’s privacy information. Its own processing may differ from ours.
10. Retention and security
Submitted inquiries, bookings, meeting recordings and transcripts, customer records, and copies in email systems are different from temporary information in the browser. Retention needs depend on the purpose of the record, an ongoing relationship, legal and accounting requirements, contractual instructions, and any dispute or preservation requirement.
Our approved retention rule calls for reviewing inquiries that did not lead to a business relationship, including contact form messages, for deletion after 12 months without a meaningful business interaction, such as a substantive inquiry, reply, or meeting. Records should be deleted when they are no longer needed, unless an ongoing relationship or a documented legal, contractual, or dispute-related reason requires continued retention.
This is a review-for-deletion rule, not a promise that every record is erased automatically on a particular date. The review process and its coverage of stored submissions, email copies, exports, backups, and provider-held records still need to be put in place. No automatic deletion process is established by this policy.
The 12-month rule does not set the retention period for active customer records, contracts, accounting records, meeting recordings or transcripts, or information processed for a client business. Those records need separate rules based on their purposes, applicable obligations, the customer agreement, and the client’s documented instructions. The remaining schedule and transition procedures are still being finalized. Expiration of a sign-in or booking-management link does not delete the underlying record.
The platform includes technical access controls and authentication for protected accounts. No website, transmission method, or storage system can be guaranteed completely secure. This policy does not claim an independent security certification or that every risk has been eliminated.
11. Your choices and privacy requests
You can choose what to share with us. Some information is needed to answer a request, arrange a meeting, or provide an account or service. You can ask us to update your contact details. Promotional email choices are explained in the section above.
Depending on applicable law and our role in the processing, you may have rights to access, correct, delete, or obtain a copy of information; restrict or object to processing; withdraw consent; or opt out of specified advertising, sale, or sharing. You may also have a right to appeal a decision or complain to a regulator. These rights are subject to applicable conditions and exceptions.
Use the contact below to make a request. Include enough information to identify the relevant interaction, but do not send identity documents or sensitive records in the first message. We may need to verify your identity or the authority of a representative before acting. Requests are handled in accordance with applicable law, including any applicable response deadlines.
You can turn Google Analytics or optional session replay off for this browser in the cookies and analytics section above. Turning off analytics also stops session replay, and a Global Privacy Control signal keeps both off automatically. Advertising trackers are not connected.
12. Processing locations
DomeLabs is based in Illinois and currently serves and markets to customers in the United States. That does not mean every service provider stores or processes every record exclusively in the United States. Processing locations and transfer arrangements depend on the provider and account configuration.
Contact us if you have questions about processing locations for a particular service or the arrangements that apply to your information.
13. Children’s information
The DomeLabs company website and our brands’ business offers are intended for professional use, not directed to children. Please contact us if you believe a child has provided personal information so the situation can be reviewed under applicable law.
A client business’s handling of information about minors, including its clients or patients, is a separate matter governed by its services, notices, and legal obligations.
14. Changes to this policy
We may update this policy to reflect changes in our services, information practices, or applicable requirements. The Updated date above identifies the most recent revision. We will provide additional notice or obtain consent where required by applicable law.
Privacy questions or requests
Contact DomeLabs about this policy or information you have shared with us. Please describe your request without including sensitive records.
sales@domelabs.coPlease do not send passwords, payment details, or other sensitive information.